Support

Your Dovre stove has been designed and engineered to provide many years of trouble free operation. Only premium grade materials are used in the manufacture to ensure this quality is not compromised.

Below we have listed some of the more common problems encountered with cast iron real fires and stoves. Most problems are caused by incorrect installation and should be rectified easily by your installer.

If you suspect there is a problem with the stove itself, please refrain from using it and contact your local Dovre dealer who will be able to advise on the correct course of action to take.

Basic Trouble Shooting – Wood burning & Multi-fuel Stoves

Fire does not burn for long periods

Wood can contain a number of variable factors related to species, weight, age and moisture content. It is difficult therefore to be precise with regards to the length of burn time.

If it is thought that the fuel is burning too quickly:

The diameter of the logs are too small
If softwoods are being used, change to hardwoods
Excessive chimney draught. If so, fit a draught stabiliser
Worn out door and glass seals need replacing

Cast iron grates distorting

Ash compartment over-full, causing the grates to be sandwiched in hot ash.

Tar Formation

Use of unseasoned wood.
Poor chimney draught.
Operating the appliance while the fire is at very low temperature.
Seals on the flue joints in convection chamber are not smoke tight.
Walls of convection chamber are not clean.

Smoke is entering the room from the appliance

If burning wood, make sure it is well seasoned with moisture content well below 20%. This usually requires the wood to be seasoned for 2-3 years. Trying to burn ‘green wood’ is like trying to burn water!

Ensure you are not closing the air controls before the fire is established.

Check for blockage in chimney (consult your chimney sweep if necessary).

If problems persist, arrange for your dealer or professional chimney specialist to report on the suitability of your chimney.

Basic Trouble Shooting – Gas Fired Stoves

The Main Burner does not seem to be burning correctly

Ensure adequate gas pressure to the appliance. The pressure can be checked by unscrewing the pressure test nipple and applying a suitable pressure gauge (i.e. a manometer). Ensure adequate volume of gas is being used. Once the fire is burning on maximum, turn off all other gas appliances in the house and calculate the fuel being burned from the gas meter.
Make sure that the burner is burning correctly. The flame should be even across the top of the burner before and coals are places on-top.

The Pilot is not burning or performing correctly

Ensure the pilot flame is the correct size for the type of gas. The flame should be focused on the thermocouple probe.

The pilot flame will have been set correctly in the factory

The gas pilot will not ignite or stay lit

Ensure the gas is turned on at the appliance and the meter/cylinder

Depress the control knob for at least twenty seconds once the pilot is alight to ensure the operation of the safety thermocouple valve

Ensure that the pilot injector is not obstructed or blocked and it is free from any dust or dirt

Ensure that the thermocouple has not been damaged in transit. This is a very delicate electro-magnetic device
On propane, the cylinder could be empty