To receive your Extended Warranty your Dovre Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Dovre within one month of the later of the purchase date or installation date. The commencement date for the warranty period is the date of purchase.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. Any product purchased outside of our Expert Retailer Network, or not registered within the stated time will carry a standard 12-month warranty, or minimum statutory warranty for your country. The Extended Warranty for your Dovre Electric Stove or Fireplace extends the standard 12-month warranty by a further 12 months to a total warranty period of 2 years.
You can register your purchase online at www.Dovre.com. By registering your product online, and choosing to opt-in we can keep you up-to-date with useful technical updates or the latest product information that will help you gain even more enjoyment from your new fire or stove.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out in accordance with the Installation Instructions.
This Warranty can be transferred in the event that the Customer sells the appliance within the Warranty period. The Customer must inform Dovre in writing of the sale within 14 days of the resale. Failure to notify Dovre within 14 days will result in the Warranty becoming invalid. Please pass on the dated sales receipt as a proof of purchase to the new owner.
The product must be adequately serviced and maintained. This may include, but is not limited to, cleaning the filters and maintaining the silks. Please see your Dovre Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
During your extended warranty period, only genuine Dovre spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.Dovrespares.com in the UK, or from an Expert Retailer directly.
Consumable items such as glass, screens, bulbs, LED boards, filters and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from whom the product was purchased. Your Expert Retailer will either be able to offer immediate assistance, or having visited you, make contact with Dovre on your behalf. For a Service call to be arranged Dovre will require proof of registration. Any Warranty claim without the required information will be referred back to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic or video evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A service call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a Dovre Engineer or approved third party will incur a service charge if, the engineer inspects the appliance and concludes there is no manufacturing fault.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts or the repair or replacement of parts, which are subject to normal wear and tear during the Warranty period. Parts that will require replacement in connection with normal annual maintenance, such parts include but are not limited to glass, screens, bulbs, LED boards and batteries are not covered under the Warranty.
The Dovre Extended Warranty does not cover:
A. Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
B. Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Dovre installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
C. Issues with mains/spur connections of power supply.
D. Damage resulting from the product not being adequately maintained. (Please see your Dovre Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
E. Damage caused by unauthorised modifications, use or repair.
F. Damage or defects caused by the product being stored in a damp, unheated environment.
G. Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Dovre.
H. Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
I. Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder of the original warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Dovre cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, Dovre will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Dovre liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Dovre’s Terms and Conditions of Sale.
Dovre’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Dovre, in the event of a warranty claim, reserves the right either to replace the goods in question or to refund the purchase price of the goods.
For product sold outside the UK and Ireland, UK law will prevail.
The Dovre Extended Warranty does not affect your statutory rights.
In the event of any conflict of information, the warranty details provided on the website shall prevail.